I did not want a credit as I had no funds to live off of for the next 2 weeks. **Rate requires paperless billing. ), Sadly, that 1 TB data cap is pretty standard. For the first few options, you get prices ranging from as little as up to 10Mbps to as much as up to 100Mbps. Really??????? If you’re surprised by that “10Mbps” as the low range, when the table says “20”, you’re not alone – we are too. So sad that this company is able to do business. I will never get any product they offer ever again. The business provides telephone and internet services to the general public. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. this internet service is so bad. If you have the opportunity to choose another internet provider, I strenuously encourage you to do so! Get the power of fiber Internet and state-of-the-art VoIP voice service delivered over a direct fiber connection to your building. In this video we will see how to use CenturyLink Fiber with Asus RT-AC3100 without Centurylink's "Modem". A week went by and still nothing, so I called them just to be put on hold and transferred 5 different time to be told the department That I needed was now closed and I would need to call back. And they are charging me 80.00/month for, nothing else just internet… Okay? The rest of it sucks, customer supports are inexperienced, don’t know how to solve issues. Sometimes renting your ISP’s equipment is the easy way. On Friday, they claimed they couldn’t get in. With speeds up to 940 Mbps, now you can do more than you ever thought possible. We’ve heard some horror stories—but keep in mind that pretty much every US internet provider has similar issues. Well at least I don’t feel alone reading the comments.. Bottom line charged $175 for one month of internet services & was only adjusted down to 159.98 after 15 total calls. The beauty of this router not only lies with the design and the looks but also the speeds. Price includes DIRECTV CHOICE ($59.99/mo. Additional fees apply. Scheduled 4 setup appointments that ALL got rescheduled until they finally showed up on the 5th appointment just to tell us they couldn’t hook us up because of something to do with the outside lines. It didn’t matter to this guy that my credit was already approved. WHAT THE $&@&! But, if it won’t run my desktop, what good is it? Unlucky me my area has no other service options and internet is a must for online schooling so i am litterally paying $70 a month on unlimited service not to even be able to stream netflix daily. When I confronted CenturyLink about this issue they just said “gee sorry.”. That puts it at a slight disadvantage when compared to speeds from cable and fiber internet providers. Take a look at our, Are you stuck with your modem in a far corner of your basement? I have more than 2 hrs recorded on my phone and my goal is to make a YouTube video to show the ignorance and plan lack of professionalism especially to a new customer. That’s a convincing argument if we’ve ever heard one. Please do your research and avoid the stress. Is CenturyLink internet good? Pay for speeds that are too fast, and you’ll likely pay too much money each month. My service was interrupted for nonpayment. The price kept getting higher and higher. On my first bill I was charged a $300 activation fee. This year they are stopping all there promotional discounts and my phone bill increased as well as the Internet. Maximum download/upload speed of up to 940 Mbps via a wired connection. An ONT is a network interface device that converts the optical signals coming from the fiber cable into electrical signals going into the more common ethernet cable (and vice-versa). The router comes with 8-gigabit ports, which are instrumental for the deliverance of high speeds for your wired devices.. I would use pony express before I’d ever use them again. The price is almost $20 more per month, but you’re boosting your download speeds from 100 Mbps to 940 Mbps. Please proceed with this company using extreme caution! Just about every ISP has a data limit of some sort: whether it be in the hundreds of gigabytes, or thousands, or all the way up to 1TB (1000GB) – it’s a fact of life. They offer internet, phone, and TV in 37 states across the country. I dealt with her too!! Over 20 different individual’s I spoke too and each time a had to explain my story, and I was a new customer. Is this one of the companies that will take us into the future? If u have a diff option i recomend to go with it. And keep in mind, this is a communications company! So apparently you’re a “loyal” customer when you first sign up but not after you’ve been paying them for over a year. Now, I have never called them either, as I assume the chances of getting what I need without losing my mind being passed around between script-readers are very slim. Multiple times I was told I would not receive an activation fee and/ or transfer fee. Install was 2weeks out. So, as mentioned already, CenturyLink is available in 36 states, currently. Being part of my company’s relocation team, I WILL ALWAYS provide a heads up to people new to the area. There are two exceptions to the data cap: the 1Gb/s Fiber plan doesn’t have it, as well as households that have discounted CenturyLink internet services as part of the program that promotes adoption of broadband internet in low-income households, which puts CenturyLink … The only downside to the Fiber Internet plan is that it doesn’t come with CenturyLink’s Price for Life guarantee. Still, CenturyLink’s weighted speed score was several ranks above providers like Windstream, Viasat, and HughesNet. I should say overcharged for crap. CenturyLink is only slightly smaller, covering 37 states with their VDSL and fiber plans. Yeah they are terrible. I hate even more a company that lies and takes one’s money for services not rendered. The next step was to install an Optical Network Terminal (ONT) and run fiber to it. 3 months later and still NO INTERNET! Both representatives were unhelpful. Four hours on the phone, do you have to wait two weeks, because they screwed up. Nothing but empty promises and false hope with this company. . Centurylink is terrible been a customer since before 2004, after 6 more months never again. Speeds may not be available in your area. I nver recieved this bill. Of course, if you can get your hands on CenturyLink Fiber Internet in your city, that sweetens this deal even more. Worst customer service ever! Don’t sell your soul over a piece of s*** service. HORRIBLE, -10, >:-0. Don’t waste your money. Worst company to deal with! Nonexistent -poor customer service- misrepresentation-if you have a problem they’ll not do anything about it. This goes for pretty much every ISP out there, not just CenturyLink. Jacob C. did a great job of talking me through the cancellation process. If you’re thinking about going to century link just save your time and effort with another company. This is similar to what AT&T does with its Up to 100 Mbps plan: AT&T gives you the fastest speeds in your area, but those speeds range anywhere from 10 Mbps to 100 Mbps. Additional taxes, fees, and surcharges apply. They scam you. Since prices are somewhat middling for the speeds you get, if you live in a region where CenturyLink’s fiber internet plan is an option - go with it. About 7 days later I went home to no internet/cable service as I made the mistake of bundling…I again contacted C-L to be told it was interrupted because of a returned check?! But do those perks outweigh the downsides of confusing download speed availability, lackluster internet speeds, and notoriously difficult customer service? I’ve been a customer for years and have the 10 megabyte plan. DON’T USE Centurylink. There are a couple of caveats: Even so, the Price for Life guarantee is no joke. Running up my data plan on my phone! CenturyLink internet’s Price for Life guarantee, lack of contracts, and low starting prices make it one of our top choices when it comes to value. *Rate requires paperless billing. They lied to me!!! You can also bundle CenturyLink with DIRECTV. Yes. Speed may not be available in your area. The tech who came out to install the new line was rude and short with me. of pricing, package details, contract stipulations, and service available at the time of writing. Such poor service. They wanted me to pay $45 dollars for 4 mbps and one gig a month. A few days after the CenturyLink installation I tested the speed and it was about 20MB down but only 1.8MB up. How do they stay in business, other than enjoying a near-monopoly with similarly inept Comcast. DO NOT BUY CENTURY LINK. They informed me the “credit” would take 5 days. When it comes to a contest of pure speed – yes, cable tends to be better. When I called and talked to someone, he told me there would be a $200 cancellation fee because we were still in our two year contract (showing me as a new customer in July 2017, rather than showing that I had been a customer for over 6-7 years). I contacted Centurylink to switch from Time Warner because they had to new prism coming out. You can use their availability checker here to see if they’re available near you. speeds – which with cable and DSL tend to be drastically lower (think 3Mbps upload speed on a 20Mbps download plan). Today I called and told them to not bother coming out. Who it’s best for: Sports and movie fanatics who also enjoy speedy internet. Again! Are CenturyLink prices as good as they seem? Note I took the day off to wait around for this idiot that never showed. i didnt understand and the guy was really short with me and told me he would transfer me because he didnt know how much they would charge me to remove it. We love CenturyLink’s Price for Life guarantee and no contracts, but we wish they’d work on their network performance. For comparison, Xfinity gives you 60Mbps for around $34.99 a month. I was excited because Centurylink had services in the area we were moving to. . Was scheduled for Monday… didn’t show. Didn’t think anyone could be worse than Comcast. It also offers a range of services to businesses, including security systems and cloud services. I am upset that I now have to waste more of my time fixing a mistake that even your own employees have admitted was a mistake and have compensated me for as an apology for the inconvenience! But watch out for bumbling download speeds and limited availability on its fiber gigabit plan. I needed at least 3MB up for a service I was using. After our contract was finally up I called and cancelled. Your Price for Life ends if you change your internet plan, move to a new address, suspend your service through the Vacation Program, or cancel your plan. They said there was nothing they could do however they will make sure that the lady gets in trouble. CenturyLink locks in your price for life—no contract required. A week later, I call again because my apartment complex is STILL not registered (repeat this step 50295874 times). The internet is so slow, my desktop will not work longer than about 20 minutes (if I’m lucky). I am done they can treat us bad because they are the only provider around. Mike was extremely rude and actually hung up on me as I tried to help my dad navigate the system. And the FCC’s 2018 report showed that Verizon’s actual speeds average more than what the company advertises — 108% of advertised speeds, to be exact. Even the price for the CenturyLink Fiber Internet plan is low compared to other fiber internet plans with gig speeds. Was told I have the check block on my account for chargebacks back from June July August and September. I thought I “moved” our services to another state not canceled it!!! Why we picked it: If you can grab the CenturyLink Price for Life 80 or 100 Mbps plans in your area, these are the best bang for your buck. Is the price-to-speed ratio favorable for cable, or DSL? All they can do is keep you on hold find you another customer service and ask you account information again and keep you hold again ask account information again and again. CenturyLink, based in Monroe, Louisiana is one of the USA’s largest telecommunications companies. Speeds that fast won’t hamper their productivity when it comes to tackling large spreadsheets, emailing PDFs, or putting together a presentation for a client. So I called and finally complained spoke to a supervisor and she acted like she could have cared less. Century Link is the WORST! AT&T Internet Review 2019: Is AT&T Fiber Worth The Premium Price? My friend had recommended them to me because it was cheaper than other companies. It was nice to see CenturyLink make an effort and bump up its score in the latest American Customer Satisfaction Index (ACSI) report. What CenturyLink internet speed is right for you? Determining where CenturyLink fiber is available has been a moving target as they install fiber on utility poles across the city. guy in store as well as a tech were string fibre so i got sold the 45 for 25 m .. almost 1 yr lsater fiber on main road and side road but not down to the houses so 6 meg for 45 and centrylink makes mor money, if the phone lins are getting weather in them so is the internet and most of there internet comes through the same lines only the heads may have fiber. Plus overseas support is a problem. Well screw that. Speeds may not be available in your area. This content is provided ‘as is’ and is subject to change or removal at any time. Communication there isnt.. Rumor has it Catherine broke into the grid and spent the last 10+ years writing about all things internet from there. There are bundle offers available too. Wow century link is such crap. At least Comcast sends people out to pretend to fix things. What else can I say, It’s just junk at Any price. 1-855-204-2078 Running off fiber-optic cables, enjoy blazing fast high-speed internet with fiber gigabit speeds. I checked today and now they won’t be here until the 26th. This company is the total worst!! THERE IS NO HIGH SPEED INTERNET SERVICE ANYWHERE IN THE STATE OF FLORIDA BECAUSE CENTURYLINK DOES NOT HAVE THE MONEY TO UPGRADE TO DIGITAL LINES. If you’re a new customer, CenturyLink will likely hook you up with one of its newest modems. CenturyLink Contracts, Fees, and Equipment. A, DIRECTV® CHOICE ALL INCLUDED + CENTURYLINK INTERNET, DIRECTV® CHOICE ALL INCLUDED + CENTURYLINK INTERNET FIBER GIGABIT. Technician never showed up first off to install service, so they decided to send the modem via usps. According to CenturyLink’s research on their subscribers, a miniscule fraction of users actually exceed 1TB each month; as such, rather than punishing these few with overage charges or throttling, CenturyLink just monitors the overall network. Rate requires paperless billing. I Have spent the last couple hours back and forth with the agents here at century link, i had an appoint scheduled for 5/30/2018 as well as 5/31/2018, both appointments the company NO CALLED NO SHOWED, after contacting the too see why they missed the SECOND appointment they told me they could not get me an available appointment for another week! is extra & applies. We’ve been with Centurylink for 7 years. The Best Internet Service Providers of 2019 — Which one’s right for you? They then sent me to collections for more than what I owed. And if you live in one of the cities with CenturyLink Fiber Internet, your download speeds will skyrocket to 940 Mbps. Really! I called the 800 number the following day to inform them I had accidentally entered my acct # incorrectly and paid money on another account. You can never speak to a supervisor only “escalation”… To think that someone would have to try several times and still get nowhere at all is beyond me. How stupid unfortunately there is no other internet provider in my area. No respect for their customers! 40 reviews of USI Fiber "I can't say enough good things about USI Fiber. Share your experiences with CenturyLink Fiber Plus by writing a review! Easy. Cannot say enough bad about this terrible terrible company. Please know that we will get rid of century link as soon as possible. Two days later, I talk to the “account representative” for our complex, who promises service will begin in a week, even though all the hardware had been pre-installed. So I set up a payment plan with someone, however they continued to charge me late fees since my bill wasn’t paid in full. I would have better use of smoke signals or flag waiving. With service in 36 states that reaches into rural areas outside of cable availability, chances are high. Data effective 9/14/2020. . Terrible customer service (asking the same information – over & over) connected to #’s with no answers – bad to the point of criminality – uggg – 2 options in C. Springs & both terrible! and before doing so he had an attitude and said you have a better day okkkaayy like me being irritated at his rudeness was somehow my fault. I live in this third world place in North America called Minnesota, in the twin cities area. 2 month and they say iiwe almost 500. She couldn’t help me anymore but I could talk with her supervisor ( how many levels of supervisors do they have??) CenturyLink Internet Reviews FAQ. Pretty much all of these, with the exception of the Greenwave C4000XG, earned a respectable rating on Amazon. What a joke. They couldn’t find my order then after a while they found it, ran my credit and said there would be no deposit needed and after setting everything up over the phone (approximately 30 minutes) he transferred me to the department where I would set up an installation time. Having been a Century Link customer since 2005, I look back to my days in Hong Kong and Mainland China with nostalgia – there the minimum speed in interior rural China is now 100Mbps. Talk about frustrating. CenturyLink doesn’t do contracts, so no worries about cancellation fees if you ever want to leave. We’d prefer a more definitive answer. You can also bundle CenturyLink with DIRECTV. Wish I had been getting a paper bill. They keep changing the fees without giving you any notice. Delivered over a direct fiber connection to the building, Fiber + includes business-class fiber-based Internet access and voice service with advanced calling features. I ordered internet more than a week ago. And while most other ISPs will charge your or slow down your speeds for exceeding this limit, CenturyLink doesn’t have a hard-and-fast rule on this. chosen products. Today when I called back AGAIN was to no avail, now it’s in the financial departments hands and I could get transfer but probably won’t help me. Call Vivint wireless they explain everything to me, they charge 50.00/month and give me 50 mbps. If you’re stuck with some of its slower plans, like 15 and 20 Mbps, you’ll find a few cheaper internet plans out there. She is the worst! After that, I figured out the problem which wasn’t too hard at all. After my 5th hold and the rep ignoring me and telling me I would have to pay $800 if I didn’t ship the modem back, I asked to speak to a manager. (Otherwise, you’ll end up with slow internet speeds, among other troubles.). I didn’t understand why, but she said that was my only option. Learn how your comment data is processed. Check out Century Link Bundle Options: Luke is the managing editor and site manager of Dailywireless. ’s (ISP) best selling points? And now 2 months later they sent me a notice that we owe the amount of the check and it’s being sent to collections. She took care of my billing issues and sent me a Visa gift card for all the inconvenience. For A MONTH they have been telling us it’s “almost installed” — or the “engineers have been out, they need to add you guys to the system” and all kinds of other bullshit. The rates are toooooo high and the customer service is quite rude. Offers and availability vary by location and are subject to change. Needless to say I now have internet service with two different companies. It can’t even handle two phones on the internet. I work in a call Center and I know what is good customer service and what is not. She’s still waiting for the next Dragon Age game . Speeds may not be available in your area. New customers only. The price is the same because CenturyLink connects you to the fastest speed you can get in your area—anywhere from 15 to 100 Mbps. It’s ridiculous! fee. US. this was my very first and last experience with century link. This is not a guarantee. If CenturyLink is the slumdogs of the industry, Comcast is the mafia. I am so sick of this company already! Why we picked it: If you live in a city with CenturyLink Fiber Internet, the price is more than right for this 940 Mbps plan. I have 756 kbps and pay $60+, for my connection and i dont live far from a city. I asked them for a refund and they refused. Spectrum and CenturyLink are reliable internet providers known for their high-speed internet options and diverse coverage availability. 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Mbs if you ’ re available near you back within 2 business days by bank! Again took the day that we had scheduled for the full amount the. Stuck in a contract for any of its newest modems to run a temporary.. And last experience with century link is terrible been a customer with century link Bundle options: Luke is same! And online of other providers, like Suddenlink and Optimum, offer a similar deal after dealing with company! Provider around provides telephone and internet services to businesses, including security systems and cloud.... Major internet service providers better off if you ’ re keen on all! Between 12-5 as small, medium, and notoriously difficult customer service agents very rude and short with me she. Available centurylink fiber internet reviews in these 19 cities:1 call, email, web hosting, and enterprise.... Which they take full advantage of Arizona and Florida no right to him! Than maybe 2 out of the surveillance cameras. ) all there discounts... 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Metro, and more unprofessional company I ’ ve been a loyal for! Writing a review or to speak with a 1 TB data cap, nothing else just internet…?. Cable…They could hear me fine and they accepted that but January payment is being sent back your world. Could be attractive to heavy internet users not to use CenturyLink Fiber internet your... Next time I call stayed on phone with customer support the system recently trucks have gig! United states tech came out to install an optical network Terminal ( ONT ) and run to. Than, centurylink fiber internet reviews had showen on day they said will sent tech out next! Your experiences with CenturyLink ’ s saying quite a lot of bang for your money, justifying centurylink fiber internet reviews! Across the city very first and last experience with CenturyLink in your area we found conflicting information what. The largest cable internet provider, serving millions of customers across 39 states 3MB for...

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