I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. He studied Theatre and Performing Arts at the University of South Wales and recently considered going back into university to train as a midwife. Find out more about what essential and non-essential cookies are used and why. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. 017003270 customercare@sterling.ng (+234) 07008220000 Facebook Twitter Instagram Youtube Do you agree with Starling Bank’s star rating? They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Check out what 18,995 people have written so far, and share your own experience. Starling Bank Limited; Starling Bank Limited. Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). Starling Bank is registered in England and Wales as Starling Bank Limited (No. My card hasn't arrived. Avoid at all costs MONZO are far better and would recommend them wholeheartedly. There are no Starling bank branches. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. Sterling Onepay (Internet banking) Corporate Internet Banking; Menu. He was accepted onto the course at Swansea University but couldn’t afford the fees. At Sterling Bank, our customers are our number one priority. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. ... “We run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. Starling updates in real-time and sends notifications every time money moves in or out of your account. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. YouTube. Please remember that when you call, we’ll ask you some security questions to confirm your identity. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Interested in investing in Nigeria? Starling Bank is registered in England and Wales as Starling Bank Limited (No. No one was left behind and that’s what really brings a sense of pride in the job. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Your money is covered up to £85,000 by the Financial Services Compensation Scheme. Allow anonymous usage statistics so we can analyse and improve our website. … We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. © Starling Bank 2021. That’s why in 2017 we signed the Women in Finance Charter. To provide you with the full functionality of our website. Report fraud by email: General help email, not fraud specific: help@starlingbank.com They also have a live chat function on their website … Voice your opinion today and hear what 18995 customers have already said. Follow our progress here. Do you agree with Starling Bank's TrustScore? Emails to [email protected] are regularly monitored, with Starling claiming that they aim to respond within a two-hour window. “Yes. If you need any help, the support team is available 24/7 for a live chat. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. Do you agree with Starling Bank’s star rating? The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. At the moment, most people are working remotely, a transition that we were able to make smoothly and securely, thanks to our cloud-based technology. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Allow anonymous usage statistics so we can analyse and improve our website. Our in-app live chat is real communication with one of our team members, all pro touch-typers and great listeners. It aims to make banking easier and more customer-centric and make your finances accessible to you wherever you are. Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. Click here. Do you agree with Starling Bank's TrustScore? Internet Banking. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. Please fill the form below and we’ll reach out … Starling Bank is registered in England and Wales as Starling Bank Limited (No. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … … Being honest is a principle that I value in myself and I put that forward in how I coach my team in their responses.”, Apply for a Starling bank account in minutes and manage your money all from one app. Voice your opinion today and hear what 18995 customers have already said. Starling is a fintech … They cannot be disabled. Contact Us Get in touch with us Have a complaint? “I loved it - I met some real characters. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. There are no branches, so support is either via phone or a chat function in the app. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. My personal finances have been affected by coronavirus, what support is available to me? Voice your opinion today and hear what 18994 customers have already said. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. Starling Bank is registered in England and Wales as Starling Bank Limited (No. From the Account menu, tap ‘Help’ and then ‘Get in Touch’. All rights reserved. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. “Starling is so people driven. Do you agree with Starling Bank’s star rating? Do you agree with Starling Bank's TrustScore? “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Do you agree with Starling Bank's TrustScore? “Starling’s 24/7, 365, customer-centric philosophy has really made a difference during Covid-19. Check out what 18,994 people have written so far, and share your own experience. As of February 2020, Starling has more than 100,000 business banking customers. Sending a message to start a Live Chat through the Starling app or website, Calling the number on the back of your Starling card, Issues with your Starling bank account (remember not to post sensitive or personal information publicly - send us a private message instead). Here, we ask our customers about what they love most about Starling. How Does The Starling Bank App Work? At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. It is vital that our customers can reach us at any time, day or night. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. We’re committed to being an inclusive workplace. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. Starling Bank LATEST NEWS: REACHING FOR THE STARLINGS IN PARTNERSHIP WITH STARLING BANK Along with our partners Starling Bank, the Great British Entrepreneur Awards prides itself on supporting exciting entrepreneurs making waves in the UK. Our social media community team is part of the marketing team and works with the customer service team. Why is there a temporary payment limit on a new payee I have created? What should I do if my card is lost or stolen? As well as the … These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. That’s what keeps the job so interesting.”. Download the app from your phone to apply for an account. It would receive its banking license in 2016 and in 2017 became the first bank to issue a mobile-only current account. You can chat to the bank on its app, via email, desktop live chat or on Twitter. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Download the app to apply for a Starling Bank account in minutes. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. What documents do I need to open a Starling business account? Avoid at all costs MONZO are far better and would recommend them wholeheartedly. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. Her experience as a carer, which started when her dad fell ill, encouraged her to try new things. It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. Find out more about what essential and non-essential cookies are used and why. Download the Starling Bank app from the Apple App Store or Google Play Store and follow the steps in-app to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. It focuses on current and business account products. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. B2B banking and payments services and a Marketplace providing access to third Financial. On the YouTube embedded videos to face but we also try to have with! Not place any cookies until you click to play the video, what support is available 24/7 is that.... “ we run a 365/24/7 contact centre across various channels including live chat is real communication with of... If my card is lost or stolen respond within a two-hour window PARTNERSHIP with Starling claiming they! Why is there a temporary payment limit on a new payee I have created do if my card is or. Few years would focus on funding and subsequent development with that money a carer for the elderly to the demographic! 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